Service Coordinator

As a Service Coordinator, you facilitate and coordinate a team of engineers in carrying out maintenance and service-related tasks for clients. Together with the team lead, you ensure smooth operations, team well-being, and customer satisfaction.  

By working closely with stakeholders, including Triple employees, clients, sales, and management, you effectively manage service requests, prioritize tasks, and ensure swift resolutions. As the primary contact for service-related inquiries, you monitor progress and streamline communication between the technical team and clients.

What will you do? 

• Facilitate the team in daily operations and other service-related activities. 

• Lead agile ceremonies such as stand-ups, refinements, and retrospectives. 

• Manage financial reporting for invoicing, contract overviews, and timely detection of expiring contracts. 

• Handle team administration, including vacation planning, on-call schedules, approval of work hours, and ticket follow-ups. 

• Maintain client relationships by organizing and leading recurring meetings and providing updates on patch cycles and reports. 

• Coordinate change requests, oversee processes and tickets, allocate resources, and manage incident handling. 

• Project coordination for smaller projects 

• Provide weekly status updates to the Product Owner and Operations Manager, identifying potential obstacles or improvement opportunities. 

• Represent customer interests while managing internal team expectations. 

The team 
In this role, you work closely with one of the three teams in Technology Operations. Each team consists of 8-10 engineers, a Team/Tech Lead, and a Service Coordinator. The team is responsible for 24/7 support services, while your role primarily covers office hours. You actively contribute ideas, and your team members rely on you for guidance. When a client request comes in, you ensure it reaches the right person and that feedback is provided promptly. You also collaborate closely with Service Coordinators from the other two teams within Technology Operations to align on processes.  

Who are we looking for? 
You are structured, detail-oriented, and have a keen eye for planning and budgets. You stay on top of contract renewals and think creatively about improving our services. Your strong communication skills allow you to effectively engage with colleagues, internal stakeholders, and clients. 

Requirements 

• Higher professional education (Bachelor) level of thinking and working 

• Familiarity with ITIL & Agile methodologies 

• Experience in an IT / (cloud) hosting environment is a plus 

• Strong organizational and planning skills 

• Experience with contract management 

• Constructive and strong in communication 

• A proactive and positive mindset 

• Proficiency in both Dutch and English 

Who are we?

We’ve been exploring technology's potential to deliver breakthrough innovations since 1998. We believe that deep technical know-how combined with cutting-edge creativity drives change to future-proof businesses. Change relies on radical synergy. Technology and creativity should work in perfect unison. Tech enables creativity. Creativity unlocks the potential of tech.

Our track record of disruptive ventures and innovative ideas shows that we have transformative thinking deeply ingrained in our DNA. We punch above our weight when consulting, creating and maintaining digital ecosystems for global clients like VodafoneZiggo, Polestar, citizenM, and Philips. With a team of 450+ specialists across brand, experience, technology, and data & AI, we have the power to drive fundamental transformation at scale.

Diversity, Equity, Inclusion

Our people are a true cross-section of society. That’s how we ensure that the services, campaigns, and products we create uphold the same quality regardless of who interacts with them. We welcome everybody and respect individual identities. We are convinced that diversity stimulates creativity and ensures innovations.