IT Support Engineer

At Hypersolid, we create technology that empowers people, including our own teams. Behind every great user experience is a reliable internal infrastructure. As an IT Support Engineer, you help make that happen by ensuring that our colleagues can work smoothly, securely, and efficiently every day. 
 
What you’ll be doing 

As part of the IT Support team, you support colleagues with day-to-day IT questions and tasks. This is a hands-on, all-around support role with a lot of variety and direct impact on workplace experience. 

Your responsibilities include: 

• Handling incoming support tickets and resolving 1st and 2nd line support issues. 

• Providing end-user support across hardware, software, and networking. 

• Managing and maintaining workplace devices and hardware inventory. 

• Supporting both Windows and macOS environments. 

• Managing user onboarding and offboarding, including account creation and access management. 

• Supporting and maintaining Microsoft 365 environments, including user creation and group management. 

• Assisting users with Microsoft 365 applications such as Teams, SharePoint, OneDrive, and Exchange. 

• Supporting basic device management and Mobile Device Management (MDM) solutions. 

• Acting as the go-to person for internal IT questions and technical support. 

• Collaborating with purchasing when new hardware or equipment is required. 

• Proactively identify opportunities to improve the workplace IT environment. 

The team 

At Hypersolid, we believe tech is a team sport, and in the IT Support team, you’re never tackling challenges alone. You’ll join a tight-knit team of Support Engineers who value collaboration, curiosity, and helping each other grow. You’ll work from our offices in Alkmaar and Amsterdam, regularly traveling between both locations. 
 
Each day starts with a short stand-up where we align priorities, share knowledge, and support each other where needed. Whether troubleshooting an urgent laptop issue or rolling out a new company tool, we approach challenges together. 

What you bring 

You’re someone who enjoys solving problems and helping people work better with technology. You are proactive, curious, and motivated to keep learning and developing your IT skills. 
  

More specifically: 

• You enjoy helping people and communicating clearly with end-users. 

• You have a problem-solving mindset and a practical approach to technical challenges. 

• You take initiative and proactively improve processes where possible. 

• You are motivated to continue learning and developing your technical skills. 

Requirements 

• A completed MBO or HBO degree in IT (or equivalent experience) with at least 2 years of experience in a similar role such as IT Support, Service Desk, or Support Engineer within a professional IT environment. 

• Experience supporting end-users and working with a ticketing system in a business IT environment. 

• Basic knowledge of Microsoft 365 / Office 365 administration, including user creation, group management, and basic administration in Microsoft Admin portals, with familiarity with applications such as Teams, SharePoint, OneDrive, and Exchange. 

• Understanding network fundamentals such as TCP/IP, DNS, and DHCP. 

• Basic understanding of Mobile Device Management (MDM) and its purpose; experience with device management is considered a plus. 

• Ability to support both Windows and macOS operating systems. 

• Strong communication skills in Dutch, with English proficiency considered a plus. 

• Willingness to travel between our Alkmaar and Amsterdam offices. 

• Availability to participate in occasional on-call duties outside regular working hours. 

If you enjoy solving technical challenges, supporting colleagues, and improving the digital workplace experience, you’ll feel right at home at Hypersolid.